What is your return policy?
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      1. Public Bikes Support Center
      2. Returns
      3. What is your return policy?

      Return Policy

      Love at First Ride Guarantee

      We want you to love our products as much as we do. If you’re not 100% satisfied with your purchase within 14 days, just send it back for an exchange or refund, whichever you prefer. Full refunds guaranteed if bike is returned without scratches or marks on the frame. All purchases on discounted bicycles are final sale. Please note Final Sale items may not be returned nor exchanged.

      Return Policy

      Purchasing a bicycle online is a substantial investment and costly to ship. If you have any questions or reservations prior to your purchase, we simply ask that you contact us by phone or email to help clarify anything for you. It is always far more cost-effective for all parties to address technical or sizing questions prior to purchase rather than after.

      We offer a “Love at First Ride” Guarantee on all bikes. If you’re not 100% satisfied with your purchase, simply return it to us within 14 days of delivery for an exchange or refund (less shipping and assembly costs*). If your bike or gear is returned in new condition without scratches or marks on the frame, we will provide a full refund. If we cannot resell your bike or gear at full retail value, we will provide partial refund based on the market value of the returned bike or gear. 

      Please make sure to package your order as it was packaged when it arrived to you, in order to avoid any shipping damage. You will need to pay for the cost of return shipping. This may seem excessive, but it represents all costs associated with returning a bicycle, inclusive of inspection, labor, warehouse handling, paperwork, and depreciation. We will gladly ship any exchanged merchandise free of charge.

      Once we receive and process your return, we will refund the purchase amount to the original form of payment or apply the appropriate credit to an exchange. Depending on your method of return, the entire process – from requesting a return form to receiving a refund – generally takes two to three weeks.

      Still Need Help?

      If you have any other questions, feel free to email us at customerservice@publicbikes.com or call us at 888-450-0123. We’re always here to help!