How do I process a return?

Online returns and exchanges couldn't be easier. To process a return follow these steps and a team member will be in contact with you shortly.

1. Open the return portal: https://publicbikes.returnscenter.com/

2. Enter order number (no uses of # or PB needed) and enter in the email address used when making the order.

3. Select which item/s you'd like to return by clicking the eligible item/s from the dropdown. 

4. Select "next" bar at the bottom of the screen

5. Select the the reason you're returning the item/s

6. Upload images if your product you received is damaged or defective (if not applicable, just select done).

7. Select how we can resolve your return (refund, send a replacement, ect.)

8. Select the applicable return method.

9. Review your return and select "Submit" to complete.

10. A team member will provide you with a label once your return has been approved. Please allow up to 24-48 hours.

11. Print return label and mail back package.

Once the package is delivered back to our warehouse and inspected, the refund (less shipping and assembly) will be initiated.

Still Need Help?

If you have any other questions, feel free to email us at customerservice@publicbikes.com or call us at 888-450-0123. We’re always here to help!