How long does my refund take to process?

Once we receive and process your return, we will refund the purchase amount to the original form of payment or apply the appropriate credit to an exchange. Depending on your method of return, the entire process – from requesting a return form to receiving a refund – generally takes two to three weeks. You’ll receive a confirmation email once your return has been processed (please allow up to 2-4 business days for the refund to show up in your account).

Still Need Help?

If you have any other questions, feel free to email us at customerservice@publicbikes.com or call us at 888-450-0123. We’re always here to help!