1. Public Bikes Support Center
  2. Order Information
  3. Have a question about placing an order?

Order Cancellation

Customers are welcome to change or cancel an order prior to shipment, which is usually within 24 hours of placing the order.  Kindly email us at customerservice@publicbikes.com or call our customer service line at 888-450-0123 to modify your order. We’re unable to make any changes to an order after the item(s) is shipped, and any return shipping costs will be non-refundable.

Still Need Help?

If you have any other questions, feel free to email us at customerservice@publicbikes.com or call us at 888-450-0123. We’re always here to help!