1. Public Bikes Support Center
  2. Order Information
  3. Have a question about placing an order?

Order Verification

In an effort to protect our valued customers, all orders are subject to verification. Should you receive a verification e-mail, please call our customer service team at 888-450-0123. In the unlikely event that you do not reach one of our associates, kindly leave a voice mail authorizing your order with your first/last name, billing information, as well as your order number. This call takes only a minute or so and will serve as verification of your order.  If our team does not hear from you within 2 days, your order may be canceled.

Still Need Help?

If you have any other questions, feel free to email us at customerservice@publicbikes.com or call us at 888-450-0123. We’re always here to help!